AnnieDeaverIntroducing Emergency Department Care Triage to Olean

By Annie Deaver, LMSW, Acute Care Project Manager

In this quarter (DY1 Q4), Acute Care has been engaging Olean-area providers to introduce the Emergency Department Care Triage (EDCT) project.

The goal of these visits was to introduce physician offices to Millennium Collaborative Care and DSRIP in general, and the ED Care Triage project in particular.

The ED Care Triage project patient navigators have been engaging patients at Olean General Hospital since mid-December, 2015 and have fared well in helping the project surpass its quarterly goals.

To increase the likelihood of project success, it was important to secure area providers in agreeing to work with Patient Navigators at Olean General Hospital, as they scheduled Emergency Department follow-up appointments for their existing or new patients.

Cooperation between the providers and the Patient Navigators is vital to the success of the ED Care Triage project. Seven offices were visited between Jan. 20 and Feb. 15 2016, with office staff numbers ranging from 4 to 30.

A Millennium staff person teamed with an Olean General Hospital team member for each site presentation. The reception was generally positive, with some offices agreeing to take new Medicaid patients. The visits were quite useful to the project, and yielded positive results, in both ease of scheduling for Patient Navigators and increased DSRIP awareness for providers.

The EDCT project is fully implemented not only at Olean General Hospital but also at ECMC and Niagara Falls Memorial Medical Center. Each site has full-time patient navigators dedicated to the projects goals of reducing ED utilization by 25% over the next four years.

Early in DY 2, the EDCT project is projected to implement at Buffalo General Hospital and Eastern Niagara Hospital. Hospital relationship management is another critical area of focus for Acute Care, in the upcoming quarter we will move steadily with relationship building with leadership at ECMC, Kaleida and Niagara Falls Memorial Medical Center. As hospital project connections and champions are established, regular touch points will be established to tie DSRIP projects to hospital services.


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