Partner Interview: Mary H. O’Leary, LMSW, Director, Cattaraugus County Department of Community Services

Innovative ‘Discharge Sites Videos Program’ Providing Immediate Information; Decreasing Patients’ Apprehension; Helping Increase Follow Up Visits by 15 Percent

 

Under the leadership of Mary H. O’Leary, LMSW, Director, the Cattaraugus County Department of Community Services located in Olean, NY provides primary mental health services to over 2,200 Medicaid and Medicare clients in Cattaraugus County.

With support from Millennium and the Delivery Service Incentive Payment Program, CC Community Services has worked with Olean General Hospital to bring to life an innovative idea to produce video tours of sites/programs a patient could potentially be discharged to.

For example, a “Tour of the Salamanca Counseling Center in Salamanca, NY” can be seen at the following link: https://www.youtube.com/watch?v=tE5edCVONIk

Thanks to these videos, Cattaraugus hospital patients — prior to discharge — are receiving immediate information and familiarity, resulting in patients feeling less apprehension and reluctant to complete follow up visits.  The result — an inspiring 15 percent increase in patients being seen within 7 and 30 days of hospital discharge.

To learn more about the Cattaraugus County Department of Community Services and their Sites Video Tour program, please click on the following Partner Interview segments:

Partner Interview:
Meet Mary H. O’Leary, LMSW, Director, Cattaraugus County Department of Community Services

2:51 https://www.youtube.com/watch?v=d5GRIlKAx3I

Primary Mental Health Services Provider in Cattaraugus County

2:50 https://www.youtube.com/watch?v=8EVwSgVto_A 

Innovative ‘Discharge Sites Video Program’ Impacting Measures

3:53 https://www.youtube.com/watch?v=1RcdWt9JPHU

Features and Benefits of Discharge Sites Videos

1:40 https://www.youtube.com/watch?v=EuQgjuE0ZN8

Mary H. O’Leary demonstrates a video tour of the Salamanca Counseling Center in Salamanca, NY

ABOUT Cattaraugus County Department of Community Services

 

  • Locations to Serve You (Please Click on Location Name for Video Tour)

    ________________________________________
    Olean Counseling Center: Olean County Building, 1 Leo Moss Drive, Suite 4308, Olean, NY 14760. Phone 716-373-8040; Fax 716-701-3729.
    Salamanca Counseling Center: 117 1/2 Main Street, Salamanca, NY 14779. Phone 716-945-5211; Fax 716-945-5267.
    North County Counseling Center: Stone House – Third Floor, 9824 Route 16, Machias, NY 14101. Phone 716-353-8241; Fax 716-353-8617.
    Foundations for Change, Personalized Recovery Oriented Services (PROS): Niagara Mohawk Building, 203 Laurens Street, Olean, NY 14760. Phone 716-373-8080; Fax 716-373-8093
    Counseling services also available at Olean Medical Group, Council on Addiction Recovery Services, Inc. (CAReS), and some public schools. Phone: 716-373-8040 for more information.
    Health Home Care Coordination, Care Management and SPOA (Single Point of Access) for Children and Adults: 212 Laurens Street, Olean, NY 14760. Phone 716-373-0980; Fax 716-372-2965
    ________________________________________
    Services and Programs:
    ________________________________________
    Care Management and Care Coordinator Services
    Counseling Services
    Forensic Counseling Services
    Personalized Recovery Oriented Services
    Psychiatric Service and Medication Management
    Single Point of Access (SPOA) for Cattaraugus County

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