Innovative ‘Discharge Sites Videos Program’ Providing Immediate Information; Decreasing Patients’ Apprehension; Helping Increase Follow Up Visits by 15 Percent
Under the leadership of Mary H. O’Leary, LMSW, Director, the Cattaraugus County Department of Community Services located in Olean, NY provides primary mental health services to over 2,200 Medicaid and Medicare clients in Cattaraugus County.
With support from Millennium and the Delivery Service Incentive Payment Program, CC Community Services has worked with Olean General Hospital to bring to life an innovative idea to produce video tours of sites/programs a patient could potentially be discharged to.
For example, a “Tour of the Salamanca Counseling Center in Salamanca, NY” can be seen at the following link: https://www.youtube.com/watch?v=tE5edCVONIk
Thanks to these videos, Cattaraugus hospital patients — prior to discharge — are receiving immediate information and familiarity, resulting in patients feeling less apprehension and reluctant to complete follow up visits. The result — an inspiring 15 percent increase in patients being seen within 7 and 30 days of hospital discharge.
To learn more about the Cattaraugus County Department of Community Services and their Sites Video Tour program, please click on the following Partner Interview segments:
Meet Mary H. O’Leary, LMSW, Director, Cattaraugus County Department of Community Services
Mary H. O’Leary demonstrates a video tour of the Salamanca Counseling Center in Salamanca, NY
ABOUT Cattaraugus County Department of Community Services
Locations to Serve You (Please Click on Location Name for Video Tour)
Olean Counseling Center: Olean County Building, 1 Leo Moss Drive, Suite 4308, Olean, NY 14760. Phone 716-373-8040; Fax 716-701-3729.
Salamanca Counseling Center: 117 1/2 Main Street, Salamanca, NY 14779. Phone 716-945-5211; Fax 716-945-5267.
North County Counseling Center: Stone House – Third Floor, 9824 Route 16, Machias, NY 14101. Phone 716-353-8241; Fax 716-353-8617.
Foundations for Change, Personalized Recovery Oriented Services (PROS): Niagara Mohawk Building, 203 Laurens Street, Olean, NY 14760. Phone 716-373-8080; Fax 716-373-8093
Counseling services also available at Olean Medical Group, Council on Addiction Recovery Services, Inc. (CAReS), and some public schools. Phone: 716-373-8040 for more information.
Health Home Care Coordination, Care Management and SPOA (Single Point of Access) for Children and Adults: 212 Laurens Street, Olean, NY 14760. Phone 716-373-0980; Fax 716-372-2965
Services and Programs:
Care Management and Care Coordinator Services
Forensic Counseling Services
Personalized Recovery Oriented Services
Psychiatric Service and Medication Management
Single Point of Access (SPOA) for Cattaraugus County