DSRIP Projects and Highlights

Cultural Competency and Health Literacy

Danise C. Wilson, MPH, Executive Director, Erie Niagara Area Health Education Center (ENAHEC) and Kimberly Backey, Millennium Manager of Cultural Competency & Diversity Initiatives.

To continue to meet the increasing need for service providers to both understand and overcome today’s “Cultural Competency/Health Literacy” challenges, Millennium Collaborative Care has continued to collaborate with training development and delivery experts Erie Niagara Area Health Education Center (ENAHEC). Over the last 18 months, approximately 5,500 individuals from attested partner organizations including hospitals, primary care providers, community based organizations and the faith-based community have received CCHL training to enable them to better understand and serve their clients. Key training topics included:

■ Cultural Competency Introduction*
■ Cultural Competency Intermediate*
■ Health Literacy Introduction
■ Health Literacy Intermediate
■ Health Literacy—Medication Compliance
■ Providing Quality Care to Lesbian, Gay, Bisexual, and Transgender Patients
■ Improving Patient Experience
■ Improving Care Transition Model
■ Social Determinants of Health—Improving Health Outcomes with Health Literacy
■ Teach-Back Method for your Patients

*Trainings are OASAS approved. All trainings
eligible for CME and CEU credits.

Shealyn McCoy, MPH, Program Coordinator, Erie Niagara Area Health Education Center delivers “Health Literacy” training.

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