Over 1200 Individuals and 50 + Organizations Have Participated in Training

Cultural Competency and Health Literacy

By Kimberly A. Backey, Executive MBA, Cultural Competency Diversity Manager

A culturally competent health care system can help improve health outcomes and quality of care, and can contribute to the elimination of racial and ethnic health disparities. In fact, cultural competence and health literacy is not an isolated aspect of medical care, but an important component of overall excellence in health care delivery.

Health care providers are at the forefront of this challenge as they – on a daily basis – need to recognize and address the unique culture, language and health literacy needs of diverse consumers in order to improve individual health and build healthy communities.

The key question? “How best to enable individual providers to achieve these goals?”

Cultural Competence: An Ongoing Learning Process

To meet this need – and opportunity – Millennium Collaborative Care has been implementing several strategies and courses to deliver quality Cultural Competency and Health Literacy Trainings to health professionals.

Millennium’s efforts are backed by research that has shown that Cultural Competence and Health Literacy Interventions such as Cultural Competency and Health Literacy Trainings; Teach Back Techniques and Methods; using Community Health Workers; and Language Access Services are most effective ways to reduce health disparities.

To date, Millennium with the assistance of Erie Niagara Area Health Education Center (ENAHEC) and their subcontractors, Ragan and Amos; Community Health Workers Network of Buffalo, and Coordinated Care Services Inc. (CCSI); have trained over 1200 individuals and over 50 community-based organizations across the eight counties of Western New York. These training sessions have employed Teach Back Methods, and depending on the audience, are customized for both content and duration with sessions ranging from 1 hour to a full work day.

Benefits of Becoming a Culturally Competent Organization

Source: American Hospital Association, 2013.


Become a Culturally Competent Organization

Please contact Kimberly Backey, Cultural Competency and Diversity Manager, @ 716-898-6423 for more information or to request Cultural Competency and Health Literacy Training.

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The Erie County Medical Center Corporation (ECMCC) is the parent organization of Millennium Collaborative Care

Millennium Collaborative Care

1461 Kensington Ave
Buffalo, NY, 14215

t:  716-898-4950
www.millenniumcc.org

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